Frequently Asked Questions
How can I contact someone if I need help?
Please reach out via our Contact page. We’re available 24/7 and will respond as soon as possible.
What are your turnaround times?
Most projects are completed within 48–72 hours. More complex jobs may take longer, however we always aim to deliver as quickly as possible.
Can you prioritise my project?
My project doesn’t align with your services. Can you still help?
How do I ensure the photos match my vision?
We recommend providing clear instructions, sketches, and reference images. The more detail you provide, the better we can bring your vision to life.
Do you offer revisions?
Yes – we offer unlimited revisions within 2 months of project completion to ensure you’re completely satisfied with the result.
Can I request changes after 2 months?
Yes, we’re happy to assist. Additional fees may apply depending on the changes required.
How long do you store my images?
We store your images for 90 days after project completion. We recommend downloading and saving your files to your own device or storage platform.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as bank transfer.
Are there any hidden costs or transaction fees?
No – all pricing is transparent, with no hidden costs or transaction fees.
Are my payment details secure?
Yes. We use secure, encrypted payment systems with SSL protection to ensure your data is safe at all times.
Do you offer bulk discounts?
Yes – we offer discounts of up to 15% depending on project size.
Can I cancel my order?
If you need to cancel, please contact us as soon as possible. Available options will depend on how far your project has progressed.
What is your refund policy?
We focus on ensuring satisfaction through our unlimited revision policy. If you’re not happy with your result, please contact us and we’ll work with you to resolve any issues.
